postage & payment

We endeavour to process and post all our orders on the day they are received. If for some reason there is going to be a delay with your order, you will be contacted by phone or email.

We use Australia Post and offer a few different postage options. You can select your preferred option at the checkout.

There are a few large items which incur a higher postage rate, you will find this additional cost clearly outlined in the product description for these items.


Australia: a flat rate applies for parcel postage Australia wide, with the optional added extras described below.

  • Standard parcel post: $10 see estimated delivery times below.
  • Express parcel post: $14‚Äč delivery is guaranteed to occur the next business day within the Australia Post Express Post network, country areas may take longer.

Optional extras: All parcels are tracked using Australia Post tracking service, for your protection and peace of mind you may choose to add additional security to your parcel.

Extra Cover

Extra cover is an insurance available when purchasing valuable goods.

Signature on delivery must also be purchased with this service.

Add $1.50 per $100 value (or part thereof)

Plus $3 for signature on delivery

Signature on Delivery

Signature on delivery requires the signature of the recipient upon delivery.

Add $3


Estimated delivery times:

Location

Standard Post

Adelaide metropolitan

up to 2 days

South Australia country locations

up to 5 days

Canberra, Melbourne & Sydney

up to 4 days

Brisbane, Darwin, Hobart & Perth

up to 6 days


Adelaide only:

  • Same day courier: $30 guaranteed same day delivery within Adelaide metropolitan area for orders placed before 11am.
  • In store pick-up: FREE order by 4pm for pick up in store the following day or at your convenience.

International orders: $45 flat rate applies to all international orders, please check with your local postal service for estimated delivery times from Adelaide, Australia.


Payment:

We offer a range of payment options:

  • Secure credit card transactions (Visa, MasterCard or American Express),
  • PayPal,
  • direct bank deposit, or
  • payment over the phone.

Rainbow Tree takes the security of your details seriously.

Credit card payments are processed using 1024 bit password protected encryption (four times stronger than the recommended standard) which prevents unauthorised third party access to credit card information. Credit card information is not stored on our website server or database.

If you have any other questions, please don't hesitate to email us at shop@rainbowtree.com.au.